Exam ServiceNow CIS-ITSM Revision Plan & Exam CIS-ITSM Success

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ServiceNow CIS-ITSM Exam Syllabus Topics:

TopicDetails
Topic 1
  • Primary application components (Script Includes, Business Rules, etc.)
  • State model and default process flow
Topic 2
  • Implementation solutions that work in conjunction with baseline application functionality
  • Integration capabilities
Topic 3
  • Basic and advanced operations performed by users and the system
  • Key tables used in the application

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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q58-Q63):

NEW QUESTION # 58
Which of the following statements is true regarding configuration items and the table extended?

Answer: A

Explanation:
Explanation
Technical configuration items extend the cmdb_ci table, whereas non-technical configuration items extend Base Configuration Item (cmdb) table.


NEW QUESTION # 59
A developer gets an error saying "Maximum Trigger Depth Exceeded."
What is a possible reason to get this error message?

Answer: D


NEW QUESTION # 60
When migrating a legacy Service Catalog to a new ServiceNow instance, which of the following is considered a best practice for managing existing catalog items?

Answer: E

Explanation:
According to ServiceNow Service Catalog best practices, migrating "as-is" from a legacy system often carries over inefficient processes and "catalog sprawl." The recommended approach is to Review existing items to identify commonalities. By doing so, administrators can use Variables and Variable Sets to create dynamic, flexible items that serve multiple purposes. This reduces the total number of items to maintain, simplifies the user experience, and ensures that the catalog remains scalable. Combining items based on shared workflows or data requirements is more efficient than simply grouping them into Order Guides or maintaining redundant, individual items.


NEW QUESTION # 61
What tools are available to the assignee to help resolve an incident?
Choose 2 answers

Answer: B,C


NEW QUESTION # 62
In release management what controls the movement of the state from Scoping to Awaiting Approval?

Answer: A


NEW QUESTION # 63
......

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